DATA PROTECTION /
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from plantsit.com.
Company Number: 10324252
Registered Company Address: Unit 11, Studio 3, Tilia Road, London E5 8JB.
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
The way this website processes, stores and protects user data and information will also be detailed within this policy.
Plant Sit takes your privacy seriously and any personal data supplied by you will be treated with the utmost discretion and used by Plant Sit in strict accordance with current data protection and legislation. Your use of this website signifies your consent to us collecting and using personal data about you as specified below.
We will use your personal details and information to provide you with use of our services and facilities, to administer and maintain our subscription records, to process your application and payments, to verify your identity and to carry out market research. We may keep your information for a reasonable period for these purposes.
If your personal details change, if you change your mind about how you wish to be contacted, or if you have any queries about how we use your information, please let us know by contacting hello@plantsit.com.
Contact and communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates.
We use Email Octopus as our newsletter provider, which can be subscribed to only with your express permission when submitting any form to the email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.
This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.
For bookings on our website or via communications with the Plant Sit team, you may be asked to fill out a form on Calendly to make a booking. We use this platform to streamline our booking experience. You will need to fill out some questions that we will store in order to fulfil our service. Please refer to the Calendly Privacy Policy for more information.
We use the order information that we collect generally to fulfil orders placed through the site, including processing your payment information and providing you with invoices and/or order confirmation). Additionally, we use this information to:
Communicate with you
Screen our orders for potential risk of fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimise our site (for example by generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns).
These terms of use refer to the following additional terms, which also apply to your use of our Website: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
Our website is hosted on the Square Space platform. Square Space provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through https://squarespace.com’s data storage, databases and the general squarespace.com applications. Please refer to Square Space’s privacy policy here.
To better understand our customer’s experience on our website, we utilise HotJar. We use this data to adjust and perfect the customer experience. This information is used internally and will not be shared. You can read more about HotJar and browse its privacy policy here.
What we collect
We may collect and process the following data about you:
1. Information that you provide by filling in forms on our website. This includes information you provide at the time of registering or at any subsequent point. By filling in these details, you consent for us to use them to the extent necessary to fulfil our service to you;
2. Once you’ve signed up, we keep a record of all billings made to you. This helps us troubleshoot.
3. If you contact us, we may keep a record of that correspondence;
4. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
We don’t share your data with any third party other than those utilised to service our business. We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.
Sharing your personal information
We share your personal information with third parties to help us use your information as described above. We use Google Analytics to track user data and help us understand how customers use our site – you can read more about how Google uses your Personal Information here : Google Privacy Policy.
Use of Cookies
A cookie is a small text file that is placed onto your computer (or another electronic device) when you use our website. We use cookies on this website.
You can set your browser to not accept cookies, however, some of our website functions may not work as a result.
User Rights
If you are a British or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, amended or deleted. You are invited to do this by contacting us at hello@plantsit.com.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk or company name.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are customs to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@plantsit.com.