T&C’s:

holiday plant care visits

 

Thank you for your interest in our holiday care visits. Here are our Terms & Conditions that might help you if you have any questions, but if you have any other queries please drop us a message at info@plantsit.com.

1. Services Provided

Plant Sit agrees to perform the following horticultural services for the Client:

  • Testing moisture levels & watering plants

  • Cleaning leaves

  • Pest treatment

  • Topping up with soil

  • Fertilizing (in the Spring/Summer)

2. Equipment 

We will provide all the equipment needed. If the Client has any specific equipment they want the Service Provider to use, this will be stated in emails prior to the maintenance visits. 

3. Service Schedule

  • The services will be provided on a timely basis as agreed in writing by both parties prior to the clients departure.

  • If we won’t be able to get access for one visit (including cancellations or rescheduling) this must be communicated at least 24 hours in advance. Anything after this then we will charge for a full visit.

  • Any rescheduling or cancellation from Plant Sit (due to sickness, for example), will be communicated as soon as possible.

  • Any hours owed to you due to the Service Provider not being able to make the visits will be refunded following your return.

4. Client Responsibilities

  • The Client will ensure the property is accessible and free from any obstructions that may interfere with the performance of the services.

  • The Client will inform Plant Sit of the location of all of the plants prior to leaving.

  • The Client will water the plants as normal prior to leaving, but not letting them sit in any water to cause damage.

  • The Client must inform the Service Provider of any specific plant preferences, or restrictions that may affect the work.

  • If the Client requests additional services not outlined in this agreement, we will provide an updated quote for approval.

  • If the Client (or another service provider) is also providing plant care whilst this agreement is in place, we will communicate via email about ceasing. We cannot carry out work effectively if others are also completing maintenance.

5. Communication.

  • Plant Sit cannot provide specific updates to the Client following every visit.

  • We will communicate with the Client for anything that means the plants were not able to be cared for adequately, such as access issues or staff illnesses.

  • We will communicate with the Client if the plants have any pests that were not initially mentioned by the Client, and further treatment is required.

6. Payment Terms

  • Payments are due prior to the first visit.

  • If more visits are required, we will invoice immediately.

  • Refunds for visits not undertaken will be given on return of the client.

7. Term & Termination

  • This contract will be in effect from your departure date, to your return date.

  • In the event of termination prior to this date, the Client is responsible for paying for any services rendered up to the termination date.

8. Liability & Insurance.

  • Plant Sit maintains appropriate insurance coverage for public liability, workers’ compensation, and any damage to property or plants resulting from services rendered.

  • We are not responsible for any pre-existing damage to plants or home.

  • The Client agrees to hold harmless Plant Sit for any injuries or accidents that occur as a result of the services, unless caused by Plant Sits negligence.

9. Dispute Resolution.

Any disputes arising under this agreement will first be attempted to be resolved through mediation. Please contact your regular point of contact, or email info@plantsit.com to escalate further.

 

Additional FAQs

 

What information do you need from me?

When you enquire, you can book a call with the team & we will ask for the information needed. The main things we need are departure & return dates, postcode & access to your home/space.

I’m going away for a while & need somewhere to store my plants. Can you take them?

No - unfortunately we don’t have the space to look after plants at our office, so we will always come to where your plants are. Not just that, but plants hate to be moved so it is much healthier for them.

How do you get access to my home/space when I am away?

We can come to collect keys from you prior to leaving for a fee of £5. We can then post them through your door or hang onto them until it is convenient for you.

Alternatively, some clients use services like Key Nest, so you could set that up locally & let us know the access code.

Do we have to supply kit, like a watering can?

No, we bring everything we need with us! If you have anything such as a watering can available, just let us know.

what if there is a heat wave whilst I am away, can I increase visits?

Yes (usually) - if we don’t think visits are frequent enough whilst you are away, we will get in touch to ask about an increase. If it is not possible to increase the visits, then we can take water globes & remove plants away from direct light sources.

WHAT HAPPENS IF MY VISITS ARE CANCELLED due to sickness/staff being away?

We will ensure that someone else from the team will be able to do the visit instead, even if we have to move the visit by a day or two either side. All of this will be communicated.

WHAT HAPPENS IF I need to extend my trip?

If you are going to be away longer than expected, please let us know ASAP so we can add visits on where needed & hold onto your keys (if applicable) for longer.

Similarly, if you have to cut your trip short, please get in touch with us.