Frequently Asked Questions:

holiday plant care visits

Thank you for your interest in our holiday care visits. Here are some FAQs that might help you, but if you have any other queries please drop us a message at info@plantsit.com.

What information do you need from me?

When you enquire, you can book a call with the team & we will ask for the information needed. The main things we need are departure & return dates, postcode & access to your home/space.

I’m going away for a while & need somewhere to store my plants. Can you take them?

No - unfortunately we don’t have the space to look after plants at our office, so we will always come to where your plants are. Not just that, but plants hate to be moved so it is much healthier for them.

How do you get access to my home/space when I am away?

We can come to collect keys from you prior to leaving for a fee of £5. We can then post them through your door or hang onto them until it is convenient for you.

Alternatively, some clients use services like Key Nest, so you could set that up locally & let us know the access code.

Do we have to supply kit, like a watering can?

No, we bring everything we need with us! If you have anything such as a watering can available, just let us know.

what if there is a heat wave whilst I am away, can I increase visits?

Yes (usually) - if we don’t think visits are frequent enough whilst you are away, we will get in touch to ask about an increase. If it is not possible to increase the visits, then we can take water globes & remove plants away from direct light sources.

WHAT HAPPENS IF MY VISITS ARE CANCELLED due to sickness/staff being away?

We will ensure that someone else from the team will be able to do the visit instead, even if we have to move the visit by a day or two either side. All of this will be communicated.

WHAT HAPPENS IF I need to extend my trip?

If you are going to be away longer than expected, please let us know ASAP so we can add visits on where needed & hold onto your keys (if applicable) for longer.

Similarly, if you have to cut your trip short, please get in touch with us.

How do I pay you?

Invoices will be sent following the visits, and you can pay online using a credit/debit card. If you are away for an extended period, invoices are usually sent monthly.

Any more questions? Get in touch via our Contact Page. We look forward to giving you some peace of mind whilst you take a break.